Privacy Policy

1. Who we are

This website is operated by Proofterior Group Limited (“Proofterior”, “we”, “us”), a damp, mould and timber specialist contractor and surveyor serving Dorset, Hampshire and Wiltshire. We are the data controller for the personal information described in this policy.

Proofterior Group Limited is a company registered in England and Wales (company number 15421943). Our registered office is 70 Seabourne Road, Bournemouth BH5 2HT, and our head office is 23 Hinton Road, Bournemouth, Dorset BH1 2EF.

We are registered with the Information Commissioner’s Office (ICO) as a data controller, registration number ZB669002. You can contact us about anything in this policy by emailing [email protected] or calling 01202 287503.

2. The information we collect

We only collect the information we need to respond to you and to carry out surveys and works. This may include:

• your name, telephone number, email address and property address or postcode;
• details you give us about your property and the problem you are experiencing (for example damp, mould, timber or drainage issues);
• photographs, moisture readings and notes taken during a survey, and the report and quotation we prepare for you;
• records of our calls, emails and messages with you, and your preferences about how we contact you;
• if you become a customer, the details needed to schedule works, issue invoices and administer your guarantee;
• basic technical information your browser sends when you visit the website, such as device type and pages viewed.

We do not ask for, and do not need, special category data (such as health information) through this website.

3. How we use your information and our lawful basis

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on the following lawful bases:

• Taking steps at your request before a contract, and performing a contract — to reply to your enquiry, arrange and carry out your survey, prepare your report and quotation, complete works and honour guarantees.
• Legitimate interests — to follow up on an enquiry or quotation you have requested, keep accurate records, improve our service and protect our business. We balance these interests against your rights, and you can object at any time.
• Legal obligation — to keep financial and tax records and to meet health, safety and waste regulations.
• Consent — where we ask for it, for example to send you occasional news or offers. You can withdraw consent at any time by replying “stop”, unsubscribing or contacting us.

We never sell your personal information.

4. Who we share it with

We share personal information only where necessary, and only with organisations that are required to keep it secure:

• the secure customer management and communication systems we use to record enquiries and send appointment confirmations and messages;
• website hosting and IT service providers;
• our finance partner, but only if you choose to apply for finance, in which case their own privacy notice will also apply;
• accountants, insurers, guarantee providers and professional advisers where needed;
• regulators, law enforcement or other authorities where the law requires it.

Some of our service providers may store data outside the UK. Where this happens we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Addendum.

5. How long we keep it

We keep personal information only for as long as we need it:

• enquiries that do not proceed are normally deleted within 24 months of our last contact;
• survey reports, quotations and job records are kept for as long as your guarantee is valid, plus a reasonable period afterwards to deal with any claims;
• financial records are kept for six years, as required by law.

6. Cookies and embedded content

Our website uses a small amount of essential storage to work properly and remember your cookie choice. With your permission, we also use:

• Analytics cookies (Google Analytics) — to understand which pages are visited and how our website is used, so we can improve it.
• Session analytics (Mouseflow) — anonymised recordings and heatmaps of how visitors move around our pages, so we can make the website easier to use. This only runs if you accept cookies.
• Advertising cookies (Google Ads, Microsoft Advertising and Meta) — to measure whether our adverts lead to enquiries.

These optional cookies are only set if you click “Accept” on the cookie banner. If you decline, Google, Microsoft and Meta tags run in a restricted, cookieless mode. You can change your choice at any time by clearing this website’s data in your browser. When you submit an enquiry form we also record how you found us (for example the advert or search that brought you to the site) so we can understand which marketing works.

Some pages include content from other websites, such as Google Maps and YouTube videos. These providers may set their own cookies when you interact with that content. Our videos load only when you choose to play them. Please see Google’s privacy policy for more information.

7. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, or restrict how we use it;
• object to our use of your information based on legitimate interests, including for direct marketing;
• ask us to transfer your information to another organisation, where this applies;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email [email protected]. We will respond within one month. There is normally no charge.

8. Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including encrypted connections, access controls and trusted, reputable service providers. Only staff who need your information to do their job can access it.

9. Complaints

If you have a concern about how we handle your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page. This policy was last updated in September 2026.